Frequently Asked Questions
Everything you need to know about bringing Bongo Furniture into your home.
What is the standard delivery time for furniture orders?
Most in-stock items are delivered within 7-14 business days. Custom-made pieces or larger sectionals may take 4-6 weeks depending on your location and the specific artisan schedule.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for a flat fee. This service includes bringing the furniture into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original condition. Please note that custom upholstery and final sale items are non-returnable, and a restocking fee may apply to large furniture returns.
Does Bongo Furniture offer a warranty on products?
Every piece of furniture comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship. Specific collections may offer extended manufacturer warranties.
Can I request fabric swatches before making a purchase?
Absolutely. You can order up to five fabric or leather swatches for free through our website to help you visualize the texture and color in your own space before committing to a piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you budget for your home transformation.