Returns & Exchanges
At Bongo Furniture, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all furniture remains in its original packaging and unassembled condition to qualify for a return.
Initiate Your Request
Log into your account portal or contact our support team with your order number and photos of the item to begin the return process.
Prepare for Pickup
Carefully disassemble your furniture and place it back in its original box with all hardware and instructions included to prevent damage during transit.
Schedule Collection
Once approved, our specialized furniture couriers will contact you to schedule a convenient time window for curbside or in-home pickup.
Receive Your Refund
After our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing